June 11, 2021
Across the country, PSAPs are gradually making the switch to Next Generation 911 (NG911). The change won't be easy, fast or inexpensive, but there are things every PSAP can do to make the transition smoother. In fact, three elements – effective planning, leadership and communication – can make all the difference.
Check out a just-released case study, "The Successful NG911 Transition," for insights and guidance directly from the team leading California's upgrade to a next-generation network at 437 PSAPs. You'll find lessons you can apply to your own NG911 project, along with insights from other states and regions and plenty of helpful resources.