National Public Safety Telecommunications Council
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Just Released: Two Things Every 911 Center Should Do to Improve Cybersecurity
SAFECOM Members:
We are pleased to announce the release of the Two Things Every 911 Center Should Do to Improve Cybersecurity document.  The document is now available at
The nation's most direct route to emergency assistance, the 911 system, requires stable, safe, and resilient communications. Sophisticated criminal actors and nation-states exploit cyber vulnerabilities to threaten the delivery of essential services.  The integration of new technology allowing 911 centers enhanced capabilities, such as receipt and dispatch of multimedia, expands threat vectors, and increased interconnection of systems poses threats across a broader attack surface.
CISA, SAFECOM, and the National Council of Statewide Interoperability Coordinators (NCSWIC) developed the Two Things Every 911 Center Should Do to Improve Cybersecurity document to highlight actionable steps that emergency communications centers (ECCs)/public safety answering points (PSAPs) can take to enhance their cybersecurity posture.  The document provides resources to help ECCs/PSAPs conduct cyber risk assessments and develop cyber incident response and vulnerability response plans to protect, mitigate, and respond to cyberattacks.
This document would not be possible without input from our partners at SAFECOM and NCSWIC.  We sincerely thank you for your contributions to ensure this document was written by, and for, public safety agencies.
We encourage you to share the publication blog post with your colleagues and others who might be interested in this document.  You and your colleagues can also follow CISA on Twitter, Facebook, Instagram, and LinkedIn.
Joshua Black
Cybersecurity and Infrastructure Security Agency
Office: 703 705-6635 | Cell: 202 913-4921 | Email: